Help Center
Find answers to frequently asked questions.
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General questions:
Upon arrival, an attendant will greet you and help you choose the appropriate wash. As a member, you’ll have access to the Members Only Lane for quick entry, where the gate arm will lift automatically. A team member will guide you into the car wash conveyor, instruct you to go into neutral, take your foot and hand off the brake and wheel, and then prepare your front and back windshields. Once you’re ready, your car will go through multiple stages of treatments, rinses, and coatings to get it cleaned, shiny, and dried.
Our wash isn’t touchless but is equipped with state of the art equipment including brushes created of technical materials specifically designed to gently cleanse vehicles. We safely wash hundreds of vehicles every day.
Yes, we have vehicle restrictions. For details on our vehicle restrictions, please click here and scroll down to the FAQs section.
At Raindrop Car Wash, we offer a variety of plans to meet your business’s specific needs. Click here to learn more about our Fleet Plans, or call205-814-1000.
Yes! We offer complimentary vacuums and other amenities, such as microfiber towels, window cleaner and all purpose cleaner!
To follow up on your damage claim, please email customerservice@raindropcarwash.com.
We do not provide interior detailing, however, we offer plenty of complimentary amenities for you to utilize to get your car spic and span!
We accept credit and debit cards, as well as cash at all our locations. CashApp, Venmo, PayPal, and Apple/Google Tap and Pay are not accepted at any of our locations.
Raindrop+ Membership:
You can now purchase your Raindrop+ Membership online or visit any Raindrop Car Wash location.
The credit or debit card used when you join the membership plan will be charged monthly on the anniversary date.
You can wash once a day, every day during our opening hours.
You can wash at any of Raindrop Car Wash locations. To find your nearest location, click here.
Your Raindrop+ Membership plan is for one vehicle. You can add additional vehicles to your membership plan at a highly discounted rate. Please visit our Family Plan page for more information on how to add additional vehicles to your plan.
Membership Management
You can cancel your membership plan on our online portal or visit our Contact Us page to cancel your membership.
For processing time, any updates to your membership plan including cancellation will be completed within 7 working days.
Please note that we do not offer refunds for cancellations made after credit card has been charged. To be considered for refunds, please cancel your plan 7 days before your next charge.
We would be happy to have you return as a member. Simply visit our online portal to reactivate your plan or call 205-814-1000. Please note that previous members are not eligible for any new member discount deals.
Click here to access our online portal.
Yes, you will receive an email confirmation upon any request regarding your membership plan.
General Vehicle Restrictions
Ensuring the safety of both our valued customers and dedicated team members is our utmost priority. Furthermore, we are committed to safeguarding your vehicle and preserving the integrity of our wash equipment. While we successfully and securely wash thousands of vehicles each day, it’s important to note that there are specific vehicles and features we may be unable to wash, and certain vehicle aspects for which we cannot assume responsibility. Your understanding and cooperation are highly appreciated as we prioritize a safe and efficient car wash experience.
- Vehicles with height greater than 7’
- Vehicles wider than 80” from insider driver side tire to outside of passenger side tire
- Trucks with beds containing fuel tanks
- Trucks with uncovered beds that are not completely empty and free of debris
- Vehicles with dual rear tires
- Vehicles with permanently affixed tripod style mirrors
- Full-size Hummers, Ford Raptor, Nissan NV
- 2010 and newer Ford SHO’s
- Vehicles with ladders / ladder racks
- Vehicles that sit 5” or lower to the ground
- Vehicles with rear-mounted racks such as bike racks, mobility vehicle racks
- Vehicles with excessive mud
- Vehicles with flaking rust or perforated body panels
- Other vehicles at the Site Leader’s discretion
We Are Not Responsible For
We guarantee a safe and careful wash, but we cannot be held for responsible for the following:
- Open or leaking windows
- Side mirrors and luggage racks
- Antennas that are not lowered or removed including shark fin antennas
- Vehicle badging or emblems
- Tires, wheel or wheel covers
- After-market accessories
- Magnetic decals or stickers
- Moon roofs, sunroofs, bug shields, window shields
- Vehicle molding
- Non-factory installed items including paint
- Pre-existing damage and vehicles 5 years or older
- Collisions due to braking, steering, or driving in car wash tunnel
- Paint, Clear coat & pin striping
- Loose or broken parts
- Electrical or mechanical issues
Convertible Restrictions
Every day, we confidently and safely clean both hard-top and soft-top convertibles. While our expert team ensures a thorough wash, we recommend consulting your owner’s manual for any specific guidance related to washing your particular make and model. For any additional questions about the optimal care for your vehicle, feel free to discuss them with one of our team members before making a wash purchase. Your satisfaction and the well-being of your vehicle are our top priorities!
Fleet Plans
Our Fleet Plan is available for small business owners, government agencies, and large corporations. With our exclusive Fleet Plan, your employees can enjoy an unbeatable discounts across all our locations, ensuring all your vehicles radiate professionalism without breaking the bank. Open your Fleet Account today and elevate your company’s image and ensure your fleet always make a powerful statement on and off the road.
Career at Raindrop
Yes, we are growing and are looking for the right people to grow with us. Visit our career page to get more information about career opportunities at Raindrop Car Wash. If it seems like a good fit for you, please complete the online application and we will be in touch with you as soon as possible.
All applications are reviewed by Raindrop Car Wash Recruiting Team, and they will reach you accordingly.
The HR department at hr@raindropcarwash.com.